e-Devlet Kapısı, Türkiye’s official digital government portal, provides secure online access to a wide range of public services. Citizens, foreigners, refugees, and other people legally residing in Türkiye can use the platform to access services and information according to their legal status, identity information, and eligibility. Instead of visiting different government offices for every transaction, users can complete many procedures online, obtain official documents, check records, submit applications, and follow the status of certain applications and cases.

The e-Devlet system covers a broad range of areas, including migration and residence, employment and work permits, social security, education, justice, health, taxation, vehicles and traffic, address registration, social assistance, municipalities, and many other public services. However, not every service is available to every user. The services accessible through an individual account depend on factors such as citizenship or foreigner status, foreigner identification number, residence or protection status, registered information, and the specific requirements of the relevant public institution.

Why is e-Devlet important for migrants and refugees?

e-Devlet is particularly useful for migrants, refugees, and other foreigners living in Türkiye because it provides online access to a number of services related to migration status, residence, employment, social security, education, legal proceedings, address registration, and social assistance.

People under international protection, where eligible, can use the “Uluslararası Koruma Kişisel Bilgi Sorgulama Sonuçları” service to view information recorded about their international protection status.

People under temporary protection (Syrian asylum seekers and refugees) can use the “Geçici Koruma Kişisel Bilgi Sorgulama Sonuçları” service to check personal information related to their temporary protection registration.

Foreign nationals holding a residence permit can use the “İkamet İzni Kişisel Bilgi Sorgulama Sonuçları” service to check information related to their residence permit. e-Devlet also provides services for verifying certain documents related to residence permit applications.

Travel permit services for foreigners

For certain foreign nationals, travel between provinces may require a travel permit (Yol İzin Belgesi). Eligible foreigners can use the “Yabancılar İçin Yol İzin Belge Başvurusu” service through e-Devlet to submit a travel permit application online.

The requirements for travel permits can vary depending on the person’s legal status and current regulations. Users should therefore carefully review the conditions and information displayed in the system when submitting an application.

Work permits and employment

Foreign nationals legally working in Türkiye can also use e-Devlet to access certain services related to employment and work permits. Services provided by the Ministry of Labour and Social Security allow eligible foreigners to check or verify information concerning their work permit or work permit exemption documents.

These services can help workers check their official employment-related records and documents. However, seeing information in e-Devlet does not by itself mean that all legal requirements for employment have been fulfilled. Where necessary, users should obtain information from the relevant government institution or a qualified legal professional.

SGK and social security records

People working legally in Türkiye can access many Social Security Institution (SGK) services through e-Devlet. One of the most commonly used services is 4A Hizmet Dökümü, which allows employees covered under the 4A system to view their registered employment and insurance history.

Workers can also access information concerning their employment records, insurance registration, workplace entry and exit records, and other social security services available to them.

For migrants and other foreign workers, regularly checking these records can be useful to make sure that their officially registered employment and insurance information is accurate.

Address and residence information

One of the most frequently used e-Devlet services is Yerleşim Yeri ve Diğer Adres Belgesi Sorgulama, which allows users to check their officially registered address and, where applicable, obtain a barcode-verified address document.

An official address record can be important for education, healthcare, social services, banking, government applications, and many other administrative procedures.

For migrants and refugees, keeping address information accurate and up to date can be particularly important because registered address information may be used in various administrative and protection-related procedures.

Court cases and criminal records

e-Devlet also provides several important judicial services. Users can access Dava Dosyası Sorgulama to check information about court cases in which they are involved and İcra Dosyası Sorgulama to check enforcement proceedings.

The Adli Sicil Kaydı Sorgulama service can also be used to obtain an official criminal record document when applicable.

These services can be particularly useful for migrants and foreigners involved in judicial or administrative proceedings. However, information available through e-Devlet does not replace legal advice. Individuals involved in important legal matters, particularly cases involving residence, protection status, deportation, or criminal proceedings, should seek advice from an authorized lawyer or the relevant institution.

Education and university services

Students and graduates can access a wide range of education-related services through e-Devlet. For example, students can use Öğrenci Belgesi Sorgulama to obtain an official student certificate, where the service is available to them.

Various services related to university registration, graduation information, diplomas, student status, and other education procedures are also available through the platform.

Foreign students studying in Türkiye may also use these services when their information has been registered in the relevant government systems and the specific service is available for their status.

Social assistance

e-Devlet also provides access to several social assistance services. For example, the Sosyal Yardım Bilgileri Sorgulama service allows users to check social assistance information registered in the government system.

Having an e-Devlet account does not automatically make someone eligible for social assistance. Eligibility depends on the requirements of each assistance programme, including household circumstances, income and other criteria established by the responsible institution.

Health-related services

e-Devlet provides various services related to healthcare and social security. Depending on their records and eligibility, users may be able to access certain health and insurance-related information through their e-Devlet accounts.

More detailed digital healthcare services are generally provided through the Ministry of Health’s digital health systems. e-Devlet nevertheless serves as an important gateway to a number of public services in the healthcare and social security sectors.

Tax, debt and payment services

Users can also access various tax and financial services through e-Devlet. Depending on their circumstances, they may be able to check tax liabilities, certain public debts and fines, and make some payments online.

For foreigners who work in Türkiye, own a vehicle, operate a business, or otherwise have tax obligations, these services can make it easier to monitor their official financial responsibilities.

Vehicles, traffic and fines

Vehicle owners and drivers can access numerous vehicle-related services through e-Devlet. Depending on their records and eligibility, users may check vehicle information, certain traffic fines and other official records related to vehicles.

Foreign nationals who own vehicles registered in Türkiye can also check the services available to them through their e-Devlet accounts. The services available may vary according to the individual’s identity and vehicle registration information.

Municipal services

e-Devlet is not limited to central government institutions. Many municipalities also provide services through the e-Devlet portal.

Depending on the municipality, users may be able to access services related to municipal debts, taxes and payments, water and wastewater services, applications, and other local government procedures.

Users can therefore also check the Belediye Hizmetleri section of e-Devlet to see which services are available from their municipality.

How can you obtain an e-Devlet password?

To use e-Devlet services, users must first authenticate themselves. One of the most common methods is an e-Devlet password (e-Devlet Şifresi).

Foreign nationals can also obtain an e-Devlet password if they meet the relevant requirements and have a valid foreigner identification number issued by the Turkish authorities. Depending on the individual’s status, documents such as a residence permit card, temporary protection identity document, international protection-related identity document, work permit, or passport may be accepted.

An e-Devlet password can generally be obtained through PTT. Other login methods, including supported online banking systems, electronic signatures and mobile signatures, are also available in appropriate circumstances.

Use two-step verification

Because an e-Devlet account contains important personal and official information, account security is extremely important. Users are strongly encouraged to activate İki Aşamalı Giriş, or two-step verification, whenever possible.

Two-step verification provides an additional layer of protection in case someone obtains a user’s password. Foreign users can also use this security feature if they meet the applicable requirements.

Important security advice

Never share your e-Devlet password with another person. Do not send your password through WhatsApp, social media, telephone messages, email, or other communication channels. Avoid allowing another person to log into your e-Devlet account on your behalf.

When accessing e-Devlet, avoid using suspicious links received through social media, messages, or email. It is safer to access the official e-Devlet website directly. Users should also make sure that their account is not left open on a shared or public computer.

For migrants and refugees in particular, it is important to understand that e-Devlet is not a replacement for the Directorate of Migration Management, SGK, the Ministry of Labour and Social Security, courts, municipalities, or other government institutions. It is a digital gateway through which users can access certain services and records provided by these institutions.

If a particular procedure cannot be completed through e-Devlet, the user may still need to contact or visit the relevant government institution.

Not every service is available to everyone

Although e-Devlet provides thousands of services, users do not necessarily have access to all of them. The services available in an individual account depend on factors such as citizenship or foreigner status, identification number, residence or protection status, SGK and other government records, and the specific eligibility requirements of each service.

Therefore, if a particular service does not appear in an individual’s account, this does not necessarily mean that there is a problem with their account or identity information.

How to find a service on e-Devlet

The easiest way to find a service is to use the search function on the e-Devlet homepage. Searching with the Turkish name of the service or relevant keywords can help users find the correct section more quickly.

For example, migrants and foreigners can search for terms such as “İkamet İzni” (Residence Permit), “Geçici Koruma” (Temporary Protection), “Uluslararası Koruma” (International Protection), “Çalışma İzni” (Work Permit), “Yol İzin” (Travel Permit), “Adli Sicil Kaydı” (Criminal Record), “Dava Dosyası” (Court Case), “Yerleşim Yeri” (Registered Address), “Öğrenci Belgesi” (Student Certificate), and “4A Hizmet Dökümü” (4A Employment and Insurance Record).

e-Devlet Kapısı is an important digital tool that makes access to public services in Türkiye easier, faster and more convenient. For migrants and refugees, it can provide access to important services related to residence and protection information, travel permits, work permits, SGK records, registered addresses, court cases, education documents and social assistance information.

For Turkish citizens, e-Devlet provides an even broader range of services covering education, healthcare, justice, taxation, social security, vehicles and traffic, municipalities, official documents and many other areas of everyday life.

For everyone living in Türkiye, learning how to use e-Devlet effectively can reduce unnecessary visits to government offices and make it easier to monitor official records and access public services independently.

Users should nevertheless always check the current requirements of each service and follow announcements from the responsible government institution, as procedures, services and regulations may change over time.

Official e-Devlet Kapısı: www.turkiye.gov.tr