Asylum Seekers and Refugees Solidarity Association – ARSA is committed to conducting its work in accordance with the principles of human rights, equality, non-discrimination, inclusion, safety, transparency, accountability, and respect for the dignity and rights of all individuals.

ARSA’s policies, regulations, guidelines, procedures, and other institutional documents provide the framework for how the organization conducts its work and fulfils its responsibilities towards staff, volunteers, interns, beneficiaries, communities, partners, donors, and other stakeholders.

The documents listed below have been developed and adopted by the relevant departments and institutional units of ARSA and cover key areas including ethical conduct, safeguarding and protection, gender equality, accountability and complaints, human resources, financial management, procurement, risk management, programme quality, data protection, communications, and organizational development.

This section provides access to ARSA’s current policies and selected institutional documents. The documents are reviewed and updated periodically in accordance with organizational needs, lessons learned, applicable legislation, and relevant international standards and good practices.

1. Core Principles, Ethics & Safeguarding

  1. ARSA Code of Ethics and Conduct Policy Document
  2. ARSA Child Safety Policy Document
  3. ARSA Safeguarding Policy
  4. ARSA Principles of Prevention and Support against Sexual Exploitation, Sexual Abuse and Sexual Harassment (PSEA) Policy Document
  5. ARSA Document of the Principle of Non-Harm
  6. ARSA Gender Equality Policy Document
  7. ARSA Prevention of Bullying and Harassment Policy Document
  8. ARSA Anti-Bribery Policy Document
  9. ARSA Anti-Fraud and Anti-Corruption Policy Document
  10. ARSA Whistleblower Policy Document
  11. ARSA Guide to Implementing a Corruption Prevention Policy
  12. ARSA About the Guide to Good Practices for Preventing the Use of Associations for the Financing of Terrorism

2. Accountability, Complaints, Privacy & Protection

  1. ARSA Complaint and Feedback Mechanism
  2. Community Feedback and Complaint Mechanism Policy and Procedure
  3. ARSA Complaint Form
  4. ARSA Staff Council and Complaint Procedures
  5. ARSA Privacy Document
  6. ARSA KVKK Form
  7. ARSA Illuminated Consent Form
  8. ARSA Incident Reporting Process

3. Human Resources, Staff & Volunteers

  1. ARSA Human Resources Manual
  2. Recruitment and Onboarding Policy
  3. ARSA Disciplinary Regulations
  4. Learning and Development (L&D) Policy
  5. ARSA Occupational Health and Procedure Certificate
  6. ARSA Effective Volunteer Promotion and Volunteer Management Policy Document

4. Financial Management, Procurement & Assets

  1. Finance Policy
  2. ARSA Guide to Financial and Official Affairs
  3. ARSA Procurement and Purchase Rules
  4. Procurement Guideline
  5. Asset Management Policy
  6. Due Diligence Process
  7. Grant Making Policy

5. Programme, Risk & Organizational Management

  1. Project Risk Management Process
  2. Risk Register
  3. MEAL – Performance Management Process
  4. ARSA Delivery Minutes
  5. ARSA Communication, Information Technologies and Social Media Policies
  6. Travel Policy
  7. ARSA Environmental Mainstreaming Policy Document

6. Strategy & Institutional Action Plans

  1. Comprehensive Social Cohesion and Integration Strategy for ARSA
  2. Gender Mainstreaming Policy Implementation Action Plan
  3. Action Plan for the Implementation of Precautionary Mechanisms against Sexual Exploitation, Sexual Abuse and Sexual Harassment (PSEA)

Access to Documents

Some policies and institutional documents may be made available publicly, while access to certain internal documents may be subject to ARSA’s institutional policies and procedures.

If you require access to a policy, regulation, guideline, procedure, or other institutional document that is not publicly available on this page, please contact ARSA at info@arsa.org.tr with the name of the document you are requesting and, where applicable, the purpose of your request.

ARSA is committed to transparency and accountability and will consider requests for access to institutional documents in accordance with applicable requirements and organizational procedures.